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Navigating the travel experience with Journey Care Kits

Flying can be a source of anxiety for some, including those with disabilities. The Journey Care Kit program at CMH helps alleviate some of those stressors.

The kits include sunflower-themed lanyards and wristbands, providing a discreet sign to airport staff that someone might like additional assistance or time when moving through the airport. This can be especially helpful with identifying and assisting travelers with hidden disabilities such as autism, chronic pain, dementia, anxiety or hearing impairment.

A family of four, mom, dad and two little girls, pose in front of a Columbus mosaic at the airport ahead of their trip.

The Journey Care Kits also contain:

  • Travel preparations checklist and helpful hints
  • Cloth facial coverings
  • John Glenn Columbus International Airport (CMH) bag tag
  • Information on TSA Cares, a program that allows a traveler to pre-arrange to have a TSA officer assigned to assist them through the checkpoint screening process
  • Choice between:
    • CMH social story to help children with development disabilities, such as autism, prepare for the sights and sounds of travel
    • OhioHealth Neurological Rehabilitation Wheels Up! Traveling with a Disability brochure with answers to frequently asked questions

To request a Journey Care Kit, email CustomerService@ColumbusAirports.com 60 days before your schedule flight.

Read what people had to say about the program:

A photo of a sunflower with text overlaid, which reads "Journey Care Kit was so extremely helpful! Our son has special needs, and the assistance the program provided for us truly made our trip possible. Thank you again for such an incredible program!" - Anonymous

A photo of a sunflower with text overlaid, which reads "Thank you for thinking of kids like ours and making the process of navigating the airport and all that goes with travel easier. Also, please know that we thank you and all the staff at John Glenn International Airport for all they do to get folks through the travel journey the very best way they can. Your efforts each day are appreciated." from Ann Flaherty